Terms of service

1. Respectful Behavior:

  • Customer Interactions: Customers are expected to treat Hecho Con Amor staff and other customers with respect and courtesy in all communications, including emails, social media interactions, and reviews.
  • Prohibited Behavior: Abusive, discriminatory, or harassing behavior towards staff or other customers is strictly prohibited. This includes, but is not limited to, offensive language, personal attacks, and threats.
  • Consequences: Any form of verbal aggression or inappropriate comments will not be tolerated and may result in restrictions on accessing our services or being banned from future purchases.

2. Fair Use of Services:

  • Honest Transactions: Customers should use Hecho Con Amor services fairly and not engage in fraudulent activities such as false claims or chargebacks.
  • Return Policy Abuse: Multiple returns or exchanges beyond what is considered reasonable will be reviewed for potential abuse of the return policy. Customers found to be abusing the policy may face restrictions on future returns or exchanges.

3. Product Reviews and Feedback:

  • Encouraged Feedback: Customers are encouraged to provide honest feedback and reviews about our products. Constructive reviews help us improve our offerings.
  • Review Standards: Reviews should be constructive and respectful. Any reviews containing offensive language, personal attacks, or false information will be removed.
  • Feedback Utilization: Hecho Con Amor values customer feedback and uses it to enhance our products and services.

4. Communication and Support:

  • Respectful Communication: Customers should communicate with Hecho Con Amor’s customer support team respectfully. Rude or abusive behavior towards support staff will not be tolerated.
  • Prompt Reporting: Any issues or concerns should be reported to customer support promptly for resolution. The sooner we are informed, the quicker we can address the issue.
  • Professional Resolution: Hecho Con Amor is committed to addressing customer inquiries and complaints promptly and professionally.

5. Payment Policy:

  • Accepted Payment Methods: Hecho Con Amor accepts various payment methods including credit/debit cards, PayPal, and other secure payment options.
  • Secure Transactions: All transactions are processed securely, and we do not store any payment information on our servers. We use encryption to protect your payment details.
  • Accurate Information: Customers are responsible for ensuring that their payment information is accurate and up-to-date. Orders may be delayed if payment details are incorrect or need verification.

6. Discount and Promotion Policy:

  • Terms and Conditions: Discount codes and promotions are subject to specific terms and conditions. Please read the details carefully to understand how to apply them.
  • One Code Per Order: Only one discount code can be used per order unless otherwise stated. Discounts cannot be combined.
  • Previous Purchases: Discounts cannot be applied to previous purchases and have no cash value. Promotions are valid for a limited time only.

7. Consequences of Violations:

  • Access Restrictions: Customers who violate this policy may be restricted from accessing certain services or features of the Hecho Con Amor website.
  • Bans and Legal Action: In severe cases, customers may be banned from making purchases on the Hecho Con Amor platform. Hecho Con Amor reserves the right to take legal action if necessary.

Acknowledgment:
By using the Hecho Con Amor website or engaging with our services, you acknowledge that you have read, understood, and agree to comply with the Hecho Con Amor Customer Store Policy.